Use of OEST services constitutes acceptance and agreement to OEST’s AUP (Acceptable Use Policy). From herewith in this Terms of Service (TOS), AUP the usage of “us”, “we”, “our”, “ours” shall constitute reference to OEST. The usage of “you”, “your”, “they”, “them” shall refer to client / customer of OEST.
Acceptance of Contractual Agreement
1. Client agrees that by subscribing to our services, that you are agreeing to our TOS and AUP. No Modifications of said contract by customer is allowed.
2. We will provide, and Customer will purchase and pay for, the services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
Overdue Subscriptions
We may temporarily deny access to our services or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve the Customer of responsibility for the payment of all accrued service fees, or any collection fees. Please note that access to our services may be suspended on accounts that reach 10 days past due.
Late payment of subscription invoices
Subscription renewal payments must be received in full within 10 working days of issue of invoice, or OEST reserves the right to:
- Suspend the users access to our services
- Recover unpaid monies.
Subscription Cancellation
All requests for canceling your subscription with us must be made in writing with at least 15 days notice but not more than 30 days prior to emailing OEST at:
You must include your full name and school code. We do not issue refunds on any amounts paid previously by the customer.
Refunds and Disputes
All payments to us are non refundable. This includes annual fees regardless of usage or access. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in our discretion which is valid, under the terms and conditions of our AUP and TOS may result in service interruption.
Receipts
Electronic Receipts will be issued as and when the payment is processed and are sent via email to your registered email address. The receipt will conform to the tax receipt requirements for the Australian Taxation Office.